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Canada's Greatest BMX Store. Since 2001.  
Order Line: 1.888.374.3395  
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.:GENERAL INFO

We can help with your bike shopping needs. We offer:

1. In Store Shopping
You can visit our store in Thunder Bay, Ontario. Click here for details.

2. Secure Online Ordering
The 3RIDE.com website is enabled for 100% secure online ordering. Our, custom built, Canadian Online Ordering System uses todays most advanced internet technologies to provide a simple, functional, and secure ordering environment.

3. Phone Orders
Telephone orders can be placed using our toll free number: 1-888-374-3395. During our regular business hours.


.: RETURN AND EXCHANGE POLICIES

When shopping at 3RIDE, be confident in knowing that we will be happy to offer an exchange or refund on product(s) purchased from us. Details below:

•Online Returns & Exchanges:
Most items purchased at 3ride.com can be exchanged or returned for a refund.
Exceptions: All discounted items are FINAL SALE. Special orders are FINAL SALE.

Bicycle Racks are FINAL SALE (due to public safety regulations).
Helmets are FINAL SALE (unable to resell due to public safety regulations as well as COVID protocols).
Unassembled Complete Bikes are EXCHANGE ONLY.
Custom Wheels are always a FINAL SALE.

Instructions for online Returns & Exchanges:

Within 7 days of receiving your shipment, simply call our sales office at: 1-807-286-1793 or email us at sales@3ride.com. One of our sales associates will give you a return authorization number (RA#). Then mail the item(s) back to us at customers expense, accompanied with original receipt and the return authorization number. All item(s) must be returned in its original packaging and 'brand-new', unopened and unused condition. Once we receive your returned item, we will contact you to complete the exchange or return. Shipping costs will only be refunded if the return is due to an error made by 3RIDE. For your own protection, we suggest customers use a delivery method that can be traced. 3RIDE cannot be held responsible for any returned item(s) that are lost in the mail. Returns after the 7 day grace period will not be accepted. To ensure your return is approved before mailing, please call for authorization. ***Please note that in cases where the product was shipped with free shipping, a re-stocking fee can be incurred in certain situations upon return.

The customer is responsible for shipping charges back to our Ontario Centre:
240A Red Rive Road
Thunder Bay, ON P7B 1A6

•In-Store Returns & Exchanges:
All items purchased instore, can be returned for a full refund within 7 days. An exchange can be done within 20 days.
You must have your original receipt in order to do so. All item(s) must be returned in its original 'brand-new' condition.
*All discounted items are FINAL SALE. Installed items are FINAL SALE. Complete Bikes are EXCHANGE ONLY. Custom Wheels are always a FINAL SALE.

•Christmas Returns & Exchanges:
The time period for returns & exchanges will be extended during the christmas season. Returns & exchanges will honored until December 31st. For online returns/exchanges: please contact 3RIDE before Dec 31. For instore returns/exchanges: please bring your item(s) into the store before Dec 31.



.: SHIPPING OPTIONS

•We are currently shipping via Canadapost, Canpar, Fedex, and Purolator.

Please Note: Occasionally we need to choose an alternate shipping provider for your delivery. This could occur if an alternate provider can provide faster service or a lower rate for shipping your parcel. You will be notified by email if this occurs.



.: DELIVERY TIMES

 

FOR THE MOST ACCURATE SHIPPING TIMES TO YOUR HOUSE
USE THE CANADAPOST SHIPPING TIME CALCULATOR.


Our Central Canadian Shipping Center Postal Code: P7B1A6

**Please note: where it says 'Enter your postal code', enter the
postal code listed above. Put your own postal code as the destination.**

 

 
Canadian Delivery Time Estimates
   Regular Expresspost
ZONE 1 BC & Alberta
(Metro Areas)
2-5 days 2-3 days
ZONE 2 Saskatchewan & Manitoba
(Metro Areas)
2-3 days 1-3 days
ZONE 3 Ontario & Quebec
(Metro Areas)
2-3 days 1-2 days
ZONE 4 Maratimes: NB, NS, PEI, NFLD, LAB (Metro Areas) 4-7 days 2-4 days
ZONE 5 Yukon, NWT, Nunavut
(Metro Areas)
5-10 days 4-5 days
 
  USA
(Metro Areas)
2-10 days 2-6 days
  All other countries
(Metro Areas)
10-20 days 4-10 days

** FOR RURAL AREAS IT MAY TAKE 1-2 EXTRA DAYS **


Notes about Shipping:
  • "Days" refers to business days. These business days do not include weekends or holidays.
  • These delivery times are estimates and are not guaranteed as weather and holidays can cause delays.
  • All shipments are insured.
  • All delivery times are approximate only and not guaranteed times. Allow extra time for delivery to remote areas and for delivery during the busy holiday season.
  • The day that your order is shipped does not count as one of your shipping days.
   
 

.: SHIPPING PRICES

Shipping prices are automatically calculated when you add an item to your shopping cart. Prices are based on the size and weight of the package being shipped. So start shopping.

 

 
 

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